By adding on refund protection, you can apply for a full refund if you or anyone in your party can’t attend the show. This will cover you in the event of adverse weather, breakdowns, illnesses and lots more.

Booking Protect will refund the cost of your booking if you are unable to attend a booked event due to:

• unexpected disruption of the public transport network you could not have reasonably known about before the date of the booked event;
• unexpected disruption of the public transport network you could not have reasonably known about before the date of the booked event;
• an injury, or an illness affecting you or a member of your immediate family;
• death happening to you at anytime before the booked event or a member of your immediate family within a 4 week period of the booked event;
• the mechanical breakdown, accident, fire or theft en route of a private vehicle taking you to the booked event;
• jury service which you were unaware of at the time of the booking;
• burglary or fire at your residence in the 48 hours immediately before the booked event that required the attendance of the emergency services;
• you being summoned to appear at court proceedings as a witness which you were unaware of at the time of the booking;
• you being a member of the armed forces and being posted overseas unexpectedly;
• adverse weather including snow, frost, fog or storm where the Police services or other Government agency have issued warnings not to travel. You must provide confirmation of relevant road closures from the Police or the relevant Government agency;
• you being relocated permanently for work by your employer at the time of booking more than 100 miles from the booked event which you were unaware of at the time of booking or you are unexpectedly made compulsory redundant.

To request a refund for your purchased ticket, you should contact us on the Contact Us page. You will need to fill in a special online form to identify yourself and confirm your refund.